A research repository is a tool that brings together all the knowledge produced by design researchers. The inclusion of repositories in organizations that consume information, has many advantages.
Throughout this article, we will review what gaps we found in our organization and how the creation of a research repository has benefited us.
The Design Research Team supports all Product Teams in carrying out different research projects. Each Product Team comes with their own set of requirements and challenges. However, each project has some shared research needs:
In addition to these elements, there were recurring questions from different teams such as: Do you know if users filter more by date than by category? Has the behavior of this component been previously analyzed? Do users understand the navigation in this product?
Interested parties needed to know what data they already had on various designs. Many of the times the answer was: “Yes, we have that data. I'm looking for it and I'm sending you the report right now.” In addition, we would hold a meeting to explain these reports to people outside of the project.
These meetings revealed a great inefficiency in the work that was being carried out by the investigation department. Useful and relevant knowledge was being generated, but it was invisible and inaccessible to stakeholders.
The specific problems we detected were:
Working with a repository provides the following benefits:
Dovetail. Highlights of one of our projects
These advantages are numerous, important and have a direct impact on the product and company. That is precisely why we made the decision to use a repository creation platform: Dovetail.
In addition to all the benefits listed above, there are some practical advantages for researchers that we have experienced while working with this tool:
Dovetail. Tag creation screen.
In short, Dovetail makes the researcher's work more orderly and agile, which translates into an optimization of time and an improvement in their efficiency. In this way, the researcher will be able to gain time to tackle more projects, more effectively. In other words, they will be able to add more value to the product.
We have just embarked on this new experience of creating a repository and we can already see the results within our department.
New projects carried out within the platform have acquired greater consistency. The knowledge produced is easily shareable and consumable. Most importantly, we have a good database of knowledge that is accessible to everyone. Research collection has been brought to life again.
Dovetail. Some of the insights stored in our repository.
Product Designers, Product Managers, and anyone interested has access to all of this information. This shared knowledge will help our teams make better, data-driven decisions that will greatly improve our product.
In conclusion, Dovetail has solved some of the largest problems in our organization such as access or knowledge by all stakeholders, cross-cutting insight sharing, centralization of information and rescue and bringing to life useful information that was previously lost.